Complaints and Returns

We are sorry that you are not satisfied with the product you received. For the complaint or return process, please read the following information:

Complaints

If you have a complaint regarding the product you received, please contact us via the e-mail or phone number listed below. We will be happy to help you and find a solution to your problem.

Complaints process

• Please contact us via email or phone within [specify number of days] days of receiving the product.
• Please provide details of the complaint, including order number, problem description and photos if possible.
• Our support team will review your complaint and contact you with further instructions.

Product return

If you would like to return a product and request a refund, please follow the instructions below:

Refund conditions

• The product must be returned within 14 days of receipt.
• The product must be undamaged, unused and returned in its original packaging.
• The refund request is subject to inspection of the returned product.

Refund process

• Contact us by e-mail or phone to request a product return.
• Our support team will provide you with detailed instructions on the refund process.
• Once we receive the returned product and determine that it meets the return conditions, we will issue a refund according to the terms of purchase.

Return address

Please contact our support team to obtain the address for returning the product.

For additional information or assistance with complaints and returns, contact us via:

• Email: lampicaceramicstudio@gmail.com